FAQ's

While selecting your eyeglasses, you can upload the prescription or choose for us to contact you after the purchase to obtain the information. You can also contact your eye care provider and have them fax it to us at 305-961-1061. 

We can accept payment via a flexible spending Visa or Master Card. If you tried to use an FSA card on our website and it did not go through, try calling the number on the back of the card to let them know you are in the process of placing an order for prescription eyeglasses (a medical device, FSA approved). This is done to verify that you are using your card to purchase FSA-approved products. They will then allow the system to accept your next transaction on our website. Alternatively, you can use a regular credit card to pay, and we can provide you with a receipt that you can submit to your insurance company for reimbursement. Prescription eyeglasses are a medical expense and are covered under most vision plans.

Yes, of course! We source authentic frames and sunglasses the same way your local optical store would (typically directly from the manufacturer). We have been in this industry since 1988 as a brick-and-mortar location and guarantee the authenticity of all our sales.  

You can return your glasses for any reason within 90 days of the purchase, and we will even cover the return shipping. We want you to be happy with your choice and your business with us. Please make sure you return them in the original packaging and that they haven't been damaged in any way.

Sure! When you go to the product page of a pair you love, click on the "Buy without lenses" button and proceed through the checkout as you usually would. Without the addition of lenses, the processing time should also be slightly shorter.

Your Pupillary Distance (PD) is simply the distance between the centers of one pupil to the center of the other. It's also really easy to measure your PD and get the correct size of glasses.